Do you have a minimum order cost? Yes, the minimum order is $25.00 The Web site will not process your order unless this requirement is met
I do not have a business. Can I buy from Joissu? Yes, you can order from us as long as your order reaches the minimum order requirement ($25.00 in merchandise).
Is my personal and Credit Card Information securely protected? Yes. See our Security Policy/Statement below and order with confidence.
My Business is Tax Exempt. Will I be charged Tax? Currently we collect taxes in a number of states, which can change from year to year. If you are in one of these states, or wish us to deliver to one of these states, we are licensed and required to collect either sales or use tax UNLESS you provide us with a VALID Sales Tax Certificate due to being a reseller or a non-profit institution. When placing an order add a note in the “Special Instructions” stating your certificate was either faxed or emailed. Taxes will be removed once the order is downloaded. NOTE: Joissu will NOT reimburse taxes unless Tax Certificates are received in the same month the order is shipped. If not received in the same month, the customer will be responsible to claim taxes on their returns. Your tax certificate remains on file and taxes on future orders will be removed until the certificate expires.
Are all your products shown on line? Yes. In fact, it is a good idea to visit the site often as we update the site with available products, monthly specials and HOT NEW ITEMS daily. Should an item be temporarily out of stock, it will show " Out of Stock ". When the arrival date of an out of stock item is known, the expected date will show. Please visit the site often as we update several times a day!
Why Should I Register? Registering allows you to log into your website account at anytime to check the status of orders, past and present. It also enables you to retain products on a "Wish List", duplicate a previous order and to receive promotional e-mails with special pricing and order discounts.
What is the "Wish List"? The wish list is your personal tool for retaining products for later review. It is also helpful to place any "Out of Stock" items into the wish list that you desire to purchase when they become available. When the items arrive they will show that they are ready to add to your cart.
What is a Key Code and how can I get one? Key Codes are basically Coupons that are periodically sent out to our Registered Customers. They often offer discounts that can be applied directly to an order. To receive our Key Codes, other promotions and sales notifications all you have to do is to register on-line with a valid e-mail address and your personal password.
I need product for an event. How can I be sure everything I order is in stock in the quantities required? We normally keep ample inventory in stock on most of our items. Although we typically call our customers regarding any significant shortages, we recommend that if your quantity needs to be exact, place a note in the "Special Instructions" box requesting you be notified if the order cannot be filled completely. You can also call our customer service department to check availability of items.
How do you handle partial back orders? Neither the item that is back ordered, nor the shipping cost for the back order, be charged to your Credit Card when the order is shipped. Should the quantity shorted be of significant quantity, and once the order is downloaded, a Customer Service Representative will notify you before shipping the order. Otherwise the order will be shipped with what was available (unless you placed a note in the "special Instructions" box stating the order must ship complete). Once the back order comes in, you will be notified. If the back order is discontinued, Joissu Products will automatically remove the back order from your order. Therefore, if you have not been notified within 3 weeks that the item was available, please check your order on-line to ensure it is still coming in.
Once I place an order, how can I be sure my order was received? You will receive an e-mail order confirmation as soon as your order is placed. Approximately 3-4 hours after placing your order, you can log back into your account to view your order status. In addition, make sure your e-mail address is correct because as soon as your order is shipped, you will receive an e-mail with your tracking number.
How will you ship my order? Our primary shipping method is UPS or FEDEX Standard Ground Service. Should you require additional shipping services, such as 2day air, truck shipments, etc, contact the Joissu Customer Service Center at 1-800-233-1681 with your request. We do NOT send to Post Office Boxes.
How much will the shipping be? We do not add "handling charges". Therefore, the cost of shipping your order is determined solely by the size, weight and distance that the order is shipping. In most cases the estimated shipping charges reflected on the website will be very, very close or exactly to what your charges will be.
How long does it take to receive my order? Normally orders leave our Distribution Center within 2 -3 business days. Then, just add the normal delivery time of UPS/FEDEX and you will have your delivery date. Click here to seeEstimated Standard Shipping Times. Every effort is made to get your orders out quickly and efficiently. Should your order need to arrive before the scheduled delivery date, call our customer representative for expedited shipping methods.
Once I've checked out can I make changes to my order? Once you have checked out (received an order confirmation number), you will have to call our customer service department at 1-800-233-1681 to make changes. Orders that are in the fulfillment process (final shipping stages) may not be changed.
How do I check the status of my order? If you haven't done so already, you will need to "Register". Once you do, you can go to the website and log in to see order status/history. In addition, once your order is shipped, you will receive an e-mail with a tracking number that can be clicked on to track your order.
Do you have a showroom? Yes. We have a 3,500 square foot showroom in Orlando. Please feel free to visit our showroom Monday - Friday 9am until 5pm EST.
Can I order on-line and pick up at your facility? Yes.However,you must provide at least 3 business hours for the order to be processed and you must add a note to the "Special Instructions" box letting us know what date and time you plan to pick up the order.
Do You Ship to International Addresses? Yes. However shipping to overseas locations can be a bit pricey. The actual cost of shipping to overseas locations will not be reflected correctly on the website. We recommend that you call our customer service department at 1-800-233-1681 to place your order and to determine the actual cost to ship your order overseas.
What is your return policy? All sales are final. We will replace broken/damaged merchandise provided we are notified within 10 days of receipt of the product. Therefore, we suggest that you always check your merchandise as soon as it is received. If a problem is detected with one of the products, call our Customer Service Department immediately at 1-800-233-1681. If external damages to a package are evident, please notify the delivery driver before accepting the package and retain all packing material until you contact the Customer Service Department. Items Returned without authorization will be refused.
Joissu Products Inc .respects the privacy of our customers. We do NOT provide any personally identifiable and/or aggregate information regarding our customers to any unrelated third parties .
Information collected through our website and storefront is owned, collected and used solely by Joissu Products Inc., its subsidiaries and affiliates. Joissu does not collect any personal information about our on-line store customers and visitors except when specifically and knowingly provided by them. Our web site and storefront are intended to provide product/company information and availability to adults only.
3) Selling, Trading or Renting Personal Information:
Joissu Products Inc .does not sell, trade, or rent your personal information to others.
4)Credit Card Security.
Joissu.com is equipped with Secure Socket Layer (SSL) software with RapidSSL, one of the most secure methods available. This means all personal data you send us (name, address, credit card information, etc.) is encrypted during the transmission process and can only be read/seen by a limited number of authorized Joissu personnel.
5) Sharing Information - Legal Disclaimer
Although Joissu makes every effort to protect our user's privacy, in rare circumstances we may need to disclose personal information when required by law wherein we have good reason to believe that such action is necessary to comply with a current judicial proceeding, court order or legal process served on our Web site.
6) Physical Data Security
Joissu Products, Inc has physical security procedures in our facilities to protect against the loss, misuse, or alteration of personal information.
7) Making Changes to your Personal Information or discontinuing your service with us:
Should a "Registered" user's personal information (zip code, phone, email or physical address) change, they can update, delete or change their information online by simply logging into their on-line Joissu account. If a user that has not registered with us wishes to correct/update information or no longer desires our service, they can contact us at 1-800-233-1681.